Norfolk Carers Partnership: Project Development Manager

  • Lead the implementation of an innovative Carers Support service in Norfolk
  • Responsible to: Adult Services Chair
  • Start Date: As soon as possible
  • Status: Six months full time with potential to extend based on performance
  • Location: Norfolk
  • Renumeration: Competitive, depending on experience


Norfolk Carers Partnership is a group of social sector organisations, commissioned by Norfolk County Council, to improve the well-being of unpaid carers in Norfolk. We take a person-centred approach and a holistic view towards well-being. Our goal is to help people using our service to maintain their caring role by putting their own well-being first.

Carers provide unpaid care by looking after an ill, older or disabled family member, friend or partner. It could be a few hours a week or round the clock, in their own home or further afield. In Norfolk there are an estimated 99,419 unpaid adult carers, equating to 11% of the population, who look after a family member or friend. The value of the care provided is estimated to be between £500m and £1.9bn a year. The annual population of carers is relatively fluid with some taking on caring responsibilities whilst caring comes to an end for others. It is estimated that three in five people will be carers at some point in their lives.

Norfolk Carers Partnership will transform service delivery for carers by creating a more integrated and person-centred approach with the flexibility to offer customised support solutions for those with the greatest need. Norfolk Carers Partnership will:

  • Introduce innovation in service design and delivery that secures better outcomes for service users and those they care for
  • Introduce a single integrated service to Carers in Norfolk that will help improve the quality of provision and reduce the burden on emergency care over time
  • Move from a universal activity-based service to an outcomes-based carer-centred support approach
  • Significantly improve the understanding of carers, risk factors and the causes of carer breakdown
  • Be developed through collaboration and co-production with carers and organisations representing carers
  • Be delivered by experienced, value driven, outcome focussed social sector delivery partners

Norfolk Carers Partnership is an outcomes contract where we are paid for achieving positive social outcomes for our clients relating to improvement in wellbeing. This model allows flexibility in how the service is delivered with a focus on evolving the service delivery model to best achieve the target social outcomes for the people we support. The delivery is to be carried out by contracted 4 Delivery Partners across Norfolk.

Norfolk Carers Partnership is subsidiary of Bridges Outcomes Partnerships, a not-for-profit social enterprise established to develop and deliver outcomes-based contracts, working in partnership with public sector commissioners and impact driven delivery organisations. See more at www.bridgesoutcomespartnerships.org. 

Role Outline

Your role is critical to the success of Norfolk Carers Partnership. You will lead the mobilisation of the partnership across Norfolk, working in close collaboration with the Delivery Partners and Commissioners to successfully launch the programme during the Summer of 2020. You will do this by:

  • Building strong relationships with all stakeholders
    • Establishing strong relationships with the Commissioners, Delivery Partners and other project stakeholders, with strong processes in place to ensure clear communications
    • Co-ordinating individuals across different mobilisation workstreams
  • Making things happen
    • Lead all mobilisation activities and be accountable for the successful implementation of the service across Norfolk
    • Support Bridges with the logistics of the procurement process of the Delivery Partners
    • Supporting and performance managing the Delivery Partners to deliver the contract targets
  • Ensuring effective data collection
    • Put in place processes and people to make sure that all data that is relevant to the project is collected in a way that is robust and can be easily adapted as needed
    • Analyse information, find insights and report to the Project Board and other stakeholders
  • Putting effective programme management in place
    • Establishing effective project governance / oversight processes including leading regular project update meetings; making changes to the processes as needed
    • Reporting on project progress to all stakeholders appropriately
  • Line managing team members
    • Helping any team members develop and grow in their role
    • Put in place appropriate performance management, including regular visits
    • Suggest changes to roles of team members as needed as project evolves

About you


  • Passion and desire to make a positive difference to the lives of vulnerable people
  • Experience in implementing, delivering and managing services
  • Excellent leadership and strategic development skills
  • Excellent senior stakeholder skills and inter-personal skills
  • Excellent programme management skills
  • Ability to develop and manage positive and collaborative relationships with many partners and stakeholders with different perspectives and interests
  • Team player with strong work ethic and ability to take initiative in proactively resolving issues
  • Strong MS office skills



  • Experience growing / developing a business / social sector organisation
  • Experience of delivering and/or mobilising socially driven projects
  • Payment-by-results or social impact bond experience
  • Experience working with Local Government


Application Process

Applicants to the role should send their CV and supporting statement (no more than 1 A4 side) to lucia@bridgesoutcomespartnerships.org by 6th December 2019.